Shipping policy
Shipping Policy
Thank you for shopping with Divine Flow Co. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing time: 1–3 business days
- During peak seasons or promotional periods, processing may take up to 5 business days.
Once your order has been processed, you will receive a confirmation email with your tracking information.
Estimated Shipping Times
Delivery times vary depending on your destination.
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| United Kingdom | 5–10 business days |
| Australia | 7–12 business days |
| New Zealand | 7–12 business days |
| Europe | 7–15 business days |
| Ghana | 10–20 business days |
| Rest of the World | 10–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery destination
- Product weight
- Package size
- Shipping method selected
From time to time, Divine Flow Co may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for tracking information to become available after shipment.
Shipping Delays
While we work with trusted shipping partners, occasional delays may occur due to:
- Weather conditions
- Customs inspections
- Public holidays
- High shipping volumes
- Carrier-related issues
Delivery estimates begin once your order has been shipped and do not include processing time.
We appreciate your patience and understanding in these situations.
Lost or Delayed Packages
If your order appears to be delayed or lost:
- Check your tracking information.
- Contact the shipping carrier if applicable.
- If you still require assistance, contact us at:
Email: ahmedquansah84@gmail.com
We will investigate the shipment with the carrier and work toward an appropriate resolution, which may include a replacement or refund where applicable.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, Divine Flow Co cannot guarantee replacement or refund.
Please contact us immediately if you notice an error before your order ships.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated during checkout.
Multiple Packages
If your order contains multiple products, they may be shipped separately from different fulfillment centers. In this case, you will receive separate tracking numbers for each shipment.
You may receive multiple tracking numbers for a single order.
Contact Us
If you have any questions regarding shipping, please contact us.
Divine Flow Co
Email: ahmedquansah84@gmail.com
We are always happy to assist you.